+255 759 566 666 info@portman.co.tz
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PORTMAN

Contact Us

Get in touch with our team for any inquiries or support

Get In Touch

We're Here to Help

Phone

+255 759 566 666

Emergency: +255 763 000 008

Email

info@portman.co.tz

Headquarters

Portman Logistics Center

Kigamboni, Dar es Salaam

Tanzania

WhatsApp

+255 759 566 666

Available for quick queries and support

Operating Hours

  • Monday - Friday 7:00 AM - 7:00 PM
  • Saturday 8:00 AM - 4:00 PM
  • Sunday Emergency Services Only
  • 24/7 Support For Existing Shipments

Send Us a Message

Our Key Locations

Dar es Salaam

+255 759 566 666

info@portman.co.tz

Mon-Fri: 7AM-7PM, Sat: 8AM-4PM

Kigamboni, Dar es Salaam

Frequently Asked Questions

How can I track my shipment?
You can track your shipment using our online tracking system on our website. Simply enter your CN number, RT number, or Lot Reference in the tracking section. You can also call our customer service team or use our WhatsApp service for real-time updates.
What documents do I need for customs clearance?
Required documents typically include commercial invoice, packing list, certificate of origin, bill of lading, and any specific permits or licenses depending on the cargo type. Our customs clearance team will guide you through the specific requirements for your shipment.
What are your payment terms?
We offer flexible payment terms including cash on delivery, bank transfers, and credit facilities for established clients. Payment terms are typically net 30 days for corporate clients. Contact our sales team to discuss payment options tailored to your needs.
Do you provide insurance for shipments?
Yes, we offer comprehensive cargo insurance options to protect your goods during transit. Insurance coverage can be arranged for full value protection. Please discuss your insurance needs with our team when booking your shipment.
How do I calculate shipping costs?
Shipping costs depend on factors such as distance, cargo type, weight, dimensions, and any special handling requirements. You can request a quote through our website contact form, or call our sales team for a detailed cost estimate based on your specific requirements.